Shipping policy

Shipping Policy (UK)



Last updated: February 2, 2026


This Shipping Policy explains how shipping works for orders placed with Elizabeth Vere (“we”, “us”, “our”). By placing an order, you agree to the terms below.





1) Where we ship



We currently ship within the United Kingdom only.





2) Order processing times



We aim to dispatch orders within 3–5 business days (Monday–Friday, excluding UK bank holidays).


During launches, promotions, or peak periods, processing may take longer. If there’s a significant delay, we’ll contact you using the email address provided at checkout.





3) Delivery service & delivery times



We ship using Royal Mail Tracked services.


Delivery time starts after dispatch (not from the date you place your order). Royal Mail delivery targets are estimates and can be affected by factors outside our control (e.g., weather, seasonal demand, or operational disruption).


Tracking details are provided once your order has been dispatched.





4) Shipping rates



Shipping costs are shown at checkout before payment.


If we run free-shipping promotions, the terms (minimum spend, dates, exclusions) will be displayed on the website at the time of the offer.





5) Tracking



Once your order is dispatched, we’ll email you your tracking details (where available). Please allow time for tracking to update after dispatch.





6) Delivery address & returned parcels



Please check your delivery address carefully at checkout.


If a parcel is returned to us because:


  • the address provided was incomplete/incorrect, or
  • delivery was refused or repeatedly failed,



we may need to charge re-delivery costs to resend the parcel.





7) Missing parcels / delivery issues



If your parcel appears delayed or missing, contact us and we’ll help investigate.


  • If tracking shows delivered but you don’t have it, please check safe places, neighbours, and your local Royal Mail delivery office first.
  • If the parcel still can’t be located, please contact us within 14 days of the delivery scan (or expected delivery date if there is no delivery scan), so we can raise an investigation with Royal Mail where appropriate.






8) Damaged parcels



If your order arrives damaged, please email us within 48 hours of delivery with:


  • your order number, and
  • clear photos of the outer packaging and the item(s).



We’ll assess and arrange a replacement or refund in line with our Returns Policy.





9) Split shipments



If we ever need to send items separately (for example, if part of your order is dispatched from a different location), we’ll let you know. You won’t be charged extra for split shipments.





10) Contact us



For shipping questions, contact us at: hello@elizabethvere.com

(Use the email address you want customers to contact for shipping queries.)