Terms of service

Last updated: February 2, 2026


These Terms & Conditions (“Terms”) apply to your use of the Elizabeth Vere website (“Site”) and any purchase of products from us (“Products”). By accessing the Site or placing an order, you agree to these Terms.


If you do not agree, please do not use the Site.





1) About us



The Site is operated by Elizabeth Vere (“we”, “us”, “our”).


Contact: hello@elizabethvere.com

Registered address: 34 Polopit, Titchmarsh, Kettering, ENG, NN14 3DL, United Kingdom

Sales territory: United Kingdom only (at this time).





2) Using our website



You agree not to misuse the Site, including attempting to gain unauthorised access to our systems, introducing malware, or interfering with the Site’s normal operation.


We may suspend or restrict access to the Site if we reasonably believe you are breaching these Terms or applicable law.





3) Eligibility



To place an order you must be at least 18 years old (or have permission from a parent/guardian) and have authority to use the payment method provided.





4) Accounts (if you create one)



You’re responsible for maintaining the confidentiality of your account login details. We are not liable for losses caused by unauthorised access where you failed to keep your credentials secure.





5) Products & descriptions



We try to ensure product descriptions and images are accurate. However:


  • colours may appear differently depending on your device/screen settings,
  • minor variations may occur due to manufacturing processes.



Nothing in these Terms affects your statutory rights.





6) Pricing



Prices are shown in GBP (£) and include VAT where applicable (unless clearly stated otherwise).


We reserve the right to change prices at any time, but changes won’t affect orders that have already been accepted.


If a pricing error occurs, we may cancel the order and refund you. If we do, we’ll contact you as soon as reasonably possible.





7) Payment



Payment is taken at checkout using the payment methods shown on the Site. Orders will not be dispatched until payment is received and confirmed.


We do not sell gift cards at this time.





8) Placing an order (how a contract is formed)



  1. You place an order via the Site.
  2. You receive an order confirmation email acknowledging receipt (this does not mean your order is accepted).
  3. Your order is accepted when we send a dispatch confirmation email (or dispatch the Products). At that point, a contract is formed between you and us.



We may refuse or cancel an order where reasonably necessary, for example due to stock availability, suspected fraud, or delivery restrictions.





9) Shipping & delivery



We ship within the UK using delivery options shown at checkout.


Our current dispatch aim is 3–5 business days (Monday–Friday excluding bank holidays). Delivery times are estimates and not guaranteed.


Full details are in our Shipping Policy, which forms part of these Terms.





10) Risk and ownership



  • Risk passes to you when the Products are delivered to the address you provided.
  • Ownership passes to you once we have received full payment (including delivery charges).






11) Cancellations, returns and refunds (UK consumers)




11.1 Your 14-day right to cancel (cooling-off period)


If you are a UK consumer, you generally have a legal right to cancel most online purchases within 14 days of receiving your goods, for any reason.


To cancel, you must notify us within 14 days of delivery. You then have a further 14 days to return the goods to us.



11.2 Condition of returns (important)


If you cancel an order or request a return, items must be returned unused, unwashed, and in the same condition you received them, with any original packaging and tags (where applicable).


We do not accept returns for items that have been washed.

We may refuse a refund (or make a deduction from the refund) if the goods are returned in a condition that indicates use beyond what is necessary to inspect them (for example, washing).



11.3 Hygiene and safety


For hygiene and safety reasons, we may refuse returns where items have been used in a way that makes them unsuitable for resale (including washing).



11.4 Return costs and refunds


Unless the item is faulty or incorrect, you are responsible for the cost of return postage.


If your cancellation/return is accepted, we will refund:


  • the price paid for the Products, and
  • the basic cost of standard outbound delivery (if you paid for delivery), as required by law.



We may withhold the refund until we receive the returned goods or you provide evidence of posting.


Refunds are issued to the original payment method.



11.5 Faulty, damaged, or incorrect items


Nothing in these Terms limits your rights under UK consumer law. If an item is faulty, not as described, or incorrect, you may be entitled to a repair, replacement, or refund. Please contact us as soon as possible with your order number and photos where relevant.



11.6 No personalised items


We do not currently sell personalised or made-to-order items.


Full details are in our Returns & Refund Policy, which forms part of these Terms.





12) Promotions and discount codes



Discount codes:


  • are valid only for the period stated,
  • may be limited to certain products,
  • cannot usually be combined unless stated,
  • may be withdrawn at any time.



If we suspect misuse (e.g., reselling, automated use, or fraud), we may cancel the order and/or disable the code.





13) Intellectual property



All content on the Site (including text, photography, designs, illustrations, graphics, logos and trademarks) is owned by or licensed to Elizabeth Vere.


You may not copy, reproduce, distribute, or exploit any part of the Site or our designs without our written permission.





14) Reviews and user content



If you submit reviews or other content:


  • it must be lawful, accurate, and not misleading or abusive,
  • it must not infringe anyone’s rights,
  • you grant us a royalty-free right to use it for marketing and display (for example on our Site or social media), unless you ask us not to.



We may remove content at our discretion.





15) Privacy



Your personal information is handled according to our Privacy Policy, which forms part of these Terms.





16) Liability



We do not exclude or limit liability where it would be unlawful to do so, including for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.


Subject to that:


  • We are not responsible for losses caused by events outside our reasonable control (e.g., carrier delays, strikes, weather disruption).
  • We are not liable for indirect or consequential losses (such as loss of profit, business, or opportunity).
  • Our total liability for any claim relating to your order will not exceed the amount you paid for the Products (including delivery), except where law requires otherwise.






17) Changes to these Terms



We may update these Terms from time to time. The version in force will be the one displayed on the Site at the time you place your order.





18) Governing law



These Terms are governed by the laws of England and Wales. Any disputes will be subject to the courts of England and Wales, unless consumer law requires otherwise.





19) Contact



Questions about these Terms: hello@elizabethvere.com

Or write to: 34 Polopit, Titchmarsh, Kettering, ENG, NN14 3DL, United Kingdom